REFUND POLICY

Refund Policy

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Returns
We want you to love your purchase.  If you are not satisfied with your purchase you can return within 30 days of the purchase date for a store credit.  You will be responsible for the return shipping costs.   If 30 days have gone by since your purchase, unfortunately we will be unable to accept your return.

To be eligible for a return, your item must be unused and returned in the same condition that you received it. 

Due to the nature of custom orders, refunds will not be accepted on these types of orders.  If you have any concerns please contact us directly through the contact us screen option.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sweetbungalow3@gmail.com.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please send us an email at sweetbungalow3@gmail.com and we will reach out to you to resolve the situation and do an exchange if necessary.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 3786 Breck Ave, Grove City Ohio US 43123

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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